FAQS

 

1. How can I contact you?

You can reach us via email at travelfurroffical@gmail.com. We aim to respond to all inquiries within 24 hours.

2. Where are your products shipped from?

Our products are shipped from various locations depending on the item. We work with multiple suppliers to ensure timely delivery and quality products for our customers.

3. Can I get a refund?

Yes, we have a 30-day return policy. You can request a return within 30 days of receiving your item. Please contact us to initiate the return process.

4. What items are eligible for return?

Most items are eligible for return, except for certain non-returnable items such as perishable goods, custom products, and personal care items. Please check our return policy for more details.

5. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, the refund will be processed to your original payment method within 10 business days.

6. What should I do if my item is damaged or defective?

If you receive a damaged or defective item, please contact us immediately at travelfurroffical@gmail.com so we can evaluate the issue and provide a resolution.

7. Can I exchange an item?

We do not offer direct exchanges. The fastest way to obtain a different item is to return the original item and place a new order for the desired product.

8. Do you ship internationally?

Yes, we offer international shipping. Shipping times and costs may vary based on the destination and the products ordered.

9. How can I track my order?

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on the carrier's website.

10. What payment methods do you accept?

We accept various payment methods, including major credit cards and PayPal. All transactions are processed securely to ensure your information is protected.